Identify the business processes that most impact strategic performance
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Today's companies are facing perhaps the most competitive period in history, with rising costs and escalating customer demands making it essential for corporations to improve internal processes and focus them on strategic objectives. Failure to do so raises the possibility of being wiped out by the competition. Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers shows managers how to deploy processes as strategic weapons and optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. Using a "how to" approach with multiple real world examples, industry expert and author Ralph Smith helps readers identify and target the fundamental processes that drive and detract from the strategic performance of their companies.
Praise for Business Process Management and the Balanced Scorecard...
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"I have seen Ralph implement the strategies discussed in this book first hand with tremendous results. We turned our business around with a ROA improvement of -60% to +40% within 18 months." - Bernard Winters, VP, Sales and Marketing, MeadWestvaco "The link between process and strategy is critical in today's business world. The methods described in this book provide a roadmap for organizations to identify strategically significant processes and leverage their performance." - J. Walker Rainey, Managing Director, Max Europe Holdings |
"If you are serious about executing strategy, then Ralph Smith's approach is for you. Business Process Management and the Balanced Scorecard offers proven 'how-to' methods that are sure to bring successful results." - Kathe Rushford Carter, Former Director, State of Michigan
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