Facilitating High-Performance Teams
How to Work With Team Leaders to Make Sure Your Organization's Quality Improvement Goals Are Realized
A Two-Day Seminar
Credits: 12 PDUs
Too many organizations, perhaps yours, have wasted time, money and effort by investing in teams that proved to be ineffective. Successful teams don't just happen; they need the guidance and expertise of a trained facilitator. Only with such an internal resource can your organization achieve the dramatic improvements in performance that are necessary to compete and thrive in today's challenging economic environment.
- Work with team leaders to make sure company goals are realized
- Utilize key tools and techniques to accelerate team progress
- Run effective meetings
- Recognize and defuse conflict
- Balance the productivity (task) and human (maintenance) needs of a team
- Overcome the factors that undermine team productivity
- Use group problem-solving tools (fishbone diagram, process map, histogram) to improve processes
Seminar Outline You Will Benefit Most From This Seminar If You Are a... What You Will Learn
This seminar is approved for 13 PDU credits by the Project Management Institute (PMI). Registered Education Providers agree to abide by PMI-established operational and educational criteria, and are subject to random audits for quality assurance purposes.
You Will Benefit Most From This Seminar If You Are a...
Director, manager or coordinator of quality improvement, Director or manager of employee involvement, Team leader or facilitator, Training director, Manager or executive who believes that unleashing the power of employees is the key to long-term success.
Seminar Outline
Organizations nationwide are preparing themselves for the 21st century. For many, TQM is the core strategy. Others are reengineering their processes. Still others believe empowerment and the "Learning Organization" hold the keys to their futures. What is the common thread to all of these? Teams. The future belongs to organizations that can get the most out of their human resources via team-based structures. And facilitators are vital to the success of these teams. This course will provide you with the skills you need to make the transition from boss to team facilitator
INTRODUCTION
- Objectives of facilitation training
- Know your role as a facilitator and co-facilitator
- What does facilitation mean?
- What makes a good facilitator?
- What makes a bad facilitator?
TOTAL QUALITY AND FACILITATION – HOW TEAMS FIT IN
- Advantages of teams
- What makes teams fail?
- What makes teams succeed?
- Building the framework for successful teams
- the role of management
- the role of the team sponsor
- the role of the team leader
- the role of the team member
HOW TO CONDUCT TEAM MEETINGS
- Ground rules for starting and managing meetings effectively
- How to evaluate a meeting
COMMUNICATION AND LISTENING SKILLS
- One-way vs. two-way communication
- Barriers to effective communication
- The art of listening — guidelines to enhance listening skills
- Workshop
GROUP DYNAMICS AND DECISION MAKING
- The four stages of team development
- Group interaction styles
- Group problem-solving orientations
- Group decision-making styles
- Conflict styles - how to handle difficult situations that can arise in teams
- Balancing the needs of a team to ensure success
- Workshop I — discovering your own group interaction style
- Workshop II — discovering your own method for dealing with conflict
TOOLS USED IN FACILITATING TEAMS
- Sample of quality improvement tools facilitated in the course
FACILITATING DIFFERENT VARIETIES OF QUALITY IMPROVEMENT TEAMS
- The employee involvement group
- The process action team
- The project action team
WRAP-UP AND REVIEW
- Taking the seminar back to the workplace
Facilitators: The Key To Your Quality Improvement Success!
It's true in manufacturing, service, healthcare and government. Quality improvement teams and self-managing work teams are replacing traditional organizational structures. Why? Because team-based organizations - like Texas Instruments, Mercy Healthcare, Xerox and Motorola - achieve better quality, greater customer satisfaction, lower costs and smaller turnover rates by unleashing the potential of all of their employees. However, the road to becoming a team-based organization is difficult to travel. Even with proper management support, results can be elusive. As Jon Katzenbach and Douglas Smith state in their best-selling book The Wisdom of Teams, team members must have three types of skills to be effective: technical or functional expertise, problem-solving skills, and interpersonal skills. The first is self-evident and easy to achieve. Your teams, naturally, will be made up of individuals familiar with the process that is to be improved. It is the problem-solving and interpersonal skills that are lacking in most individuals. Since it is a practical impossibility to have every potential team member thoroughly trained in these disciplines, teams struggle. That's where facilitators come in. Facilitators are experts in team dynamics and the application of problem-solving skills. They help team leaders avoid the pitfalls that rob teams of their effectiveness. Facilitators truly are the key to your organization's quality improvement success.
WHAT YOU WILL LEARN
Facilitating High-Performance Teams will teach you what the responsibilities of a facilitator are and how to work with team leaders to make sure your organization’s quality improvement goals are realized.
- Analyze group dynamics and stimulate team performance
- Help the team leader lead
- Defuse conflicts before they affect performance
- Guide team members in the use and interpretation of problem-solving tools
- Promote team development
- Work with the quality coordinator or steering committee to evaluate and manage team performance
In short, you will learn how to become your organization’s most valuable weapon in the battle to thrive in the 2000’s and beyond.
Act now. Enroll today! Class size will be limited to ensure participation.
© Copyright 2011, Orion Development Group