Gathering and Documenting Requirements
Working with Users and Business Leaders to Get the Right Requirements
A Two-Day Seminar
Credits: 12 PDUs / 12 CDUs
The business analyst has been described as the person who bridges the divide between IT departments and the business organizations they support. For all of the tools and techniques to elicit requirements, nothing is more important than making the most of human contact between these two interdependent groups.
This seminar discusses several useful approaches to gathering requirements, focusing on the facilitation of collaborative sessions.
In this seminar, you will learn how to:
- Elicit and assess information
- Conduct interviews with user and business leaders
- Facilitate collaborative sessions
- Resolve conflicts and reach consensus
- Navigate organizational politics
- Foster creative problem solving
- Document the information gathered
BABoK Compliance
This seminar thoroughly covers the Requirements Elicitation knowledge area, and provides significant coverage of the Requirements Analysis and Documentation and Requirements Communication knowledge areas.
Objectives
- Understand business analyst roles, responsibilities, disciplines, and skills
- Apply best practices for problem analysis, and define "superior" requirement set
- Learn techniques for selecting the proper requirements gathering tools
- Define an approach for communicating with stakeholders and managing expectations
- Understand elicitation techniques, their benefits and drawbacks
- Learn to profile a project and determine the appropriate documentation style
- Create a comprehensive set of use cases and detailed requirements specifications
- Establish a requirements change control process
Seminar Outline
An effective business analyst
- Skills
- Roles and responsibilities
- Organizational considerations
Requirements framework
- Requirements plan
- Types of requirements
- Gathering process
- Planning and preparation
Elicitation techniques
- Brainstorming
- Job shadowing/observation
- Surveys/interviews/focus groups
- Collaborative work sessions
- Prototyping
- Document/interface analysis
Documenting requirements
- Guidelines for good requirements
- Avoiding requirements errors/defects
- Use cases
- Categorizing and packaging
- Documentation techniques
- Requirement management/change control
- Reusability
Who Should Attend
- Business analysis managers
- Business or technical analysts
- Operations and project managers
- Requirements engineers
- IT or development managers
- Systems analysts or managers
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