Measuring & Improving Processes
How to Move Toward Six Sigma Performance
A Two-Day Seminar
Credits: 12 PDUs
You'll Benefit Most From This Seminar If You Are A... You will learn how to How To Reduce Costs and Improve Quality Seminar Outline
Measuring & Improving Processes
Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common:
- Customer Requirements
- Process Maps and Measures
- Data/Root Cause Analysis
- Improvement Strategies
Improving processes begins with the customer, be it internal or external. Understanding which customers and which requirements are most critical to your business determines which processes should be improved. Before relying on advanced Six Sigma techniques, significant process learning can be achieved using tools such as trend charts, Pareto charts, histograms and fishbone diagrams. Using these tools and other techniques included in Measuring and Improving Processes, you will be able to:
- Measure process performance
- Determine the stability, capability, and flexibility of your processes
- Identify the factors that limit quality, slow service time and increase costs
- Develop results-oriented solutions that will yield improved business results
How To Reduce Costs and Improve Quality
Six Sigma performance is a worthy business goal. However, the investment required to train Green Belts and Black Belts is significant, as is the cultural shift that may be needed to embrace advanced statistical methods. Fortunately, it is not an all-or-nothing proposition for your organization. You can begin the journey simply by enhancing current process improvement techniques.
You'll Benefit Most From This Seminar If You Are A...
- Manager of Administration, Operations or Manufacturing
- Process Owner, Manager or Analyst
- Functional or Project Manager
- Member of a Process Improvement Team
- Anyone Actively Involved in Your Organization's Process or Quality Improvement Efforts
You will learn how to:
- Measure and analyze process performance
- Determine what level of quality your process is capable of delivering
- Recognize trends in performance
- Identify the factors that limit quality, slow service time and increase costs
- Understand variability and how it drives your improvement tactics
- Evaluate and apply process improvement alternatives
- Develop results-oriented solutions that will yield improved business results
Seminar Outline:
The Customer First
- Who are your key customers?
- What are their most important expectations?
- Performance versus expectations
- Kano Model
- Getting/validating customer requirements
- Service and product quality characteristics
Measuring Process Quality
- How my customers measure quality
- How I measure quality
- Determining pulse points
- Collecting data - the Check Sheet
- Evaluating data - the Trend Chart
- Setting Targets
Analyzing Performance
- Identifying issues - Pareto Analysis
- Histograms and process distributions
- Understanding variation
- the Control Chart
- Root cause analysis
- the Scatter Diagram
- the Fishbone Diagram
Your Improvement Strategy
- Analyzing process flowcharts
- Improvement alternatives
- Identifying "quick hits"
- Options and consequences
- Benchmarking
- Process Redesign
- Did we meet the goal?
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