Process Improvement in the Public Sector
How to Deliver More Services with Less Budget
A One-Day Seminar
In the ongoing challenge for public sector agencies to deliver more services with less budget, process improvement remains a vital tool. However, many generic Six Sigma and process automation programs aren't able to clear the unique barriers to streamlining public sector processes. Process Improvement in the Public Sector provides a proven, simple approach you can use to:
- Identify customer requirements within the public sector
- Map processes to capture time and value
- Identify process pulse points
- Evaluate process improvement opportunities
- Create buy-in and ownership from process stakeholders
Seminar Outline
Introduction
- What is different and not so different about government processes?
- Identifying customer requirements within the public sector
- The Kano model
- The 7-Step Process Improvement methodology
Mapping Processes
- System Maps
- Top-Down Flowchart
- Cross-Functional Process Map
Measuring Processes
- Lead and lag measures
- Finding process pulse points
- Analyzing process data
Process Improvement Methodologies
- Improving process speed
- Reducing cost
- Improving accuracy and consistency
Organizational Change
- Creating buy-in
- A project management approach
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