Enterprise Process Management
How to Optimize Cross-Functional Processes
A Two-Day Seminar
Enterprise business processes are the end to-end, cross-functional processes that create and ultimately deliver value to your customer. Managing these processes is critical to organizational success…and one of the most difficult challenges in business today.
This seminar addresses the challenge of enterprise process management from both the organizational and personal perspective.
In order to leverage process excellence for strategic success, enterprise process performance must be a sustainable asset. This requires cross-functional management practices that foster cooperation and a focus on customer value. Day One of Enterprise Process Management will help you:
- Create a balance between departmental objectives and cross-functional customer requirements
- Measure and manage enterprise processes
- Focus processes on strategic objectives
Day Two addresses the day-to-day challenges of individual process owners or managers who may or may not have cross functional authority. Managing enterprise process performance requires both technical and political skills that enable you to:
- Optimize departmental processes without sub-optimizing the enterprise process value chain
- Gain broad support for cross-functional initiatives
- Remove technical and cultural barriers to process-focused management.
Well-managed enterprise business processes deliver superior value to your customers with a lower structure. Gain the skills you need to optimize and manage enterprise processes.
What You Will Learn...
- How process management impacts strategic success
- Map and manage core processes
- Identify enterprise process metrics
- Launch cross-functional process improvement projects
- Improve cross-functional collaboration
You'll Benefit Most From This Seminar If You Are A...
- Process Manager, Process Owner or Process Leader
- Service Line Leader, Value Chain Manager or Program Manager
- Mid- or upper-level functional manager who has responsibility over several processes or multiple links in your company's value chain
- Manager in a process-focused organization
- Member of a process or organization redesign initiative
- Process analyst or consultant who supports Process Managers
- Manager who needs process management skills to excel in the post-reengineering business world
Seminar Outline:
Creating Cross-Functional Alignment
Understanding the Role of Process
- Making process excellence a sustainable asset
- Leveraging process excellence for strategic advantage
- The Hammer perspective
- Mapping and modeling the enterprise process portfolio
- Key enablers that must be in alignment
- Evaluating strategic alignment Process Governance
- Alternatives and techniques to manage process across silos
- Process-Oriented Roles and Responsibilities
Measuring Process Performance
- Establishing customer centricity
- Knowing what and where to measure core processes
Leading Enterprise Process Improvement Projects
Communication Skills for the Process Manager
- Questioning/inspection approach
- Gathering input and providing feedback
- Recommending process improvement projects
Building the Team
- Recruiting and evaluating potential project team members
- Gaining Political Support For Process Change
Launching a Project
- Project management statement of work
- Moving teams from conflict to consensus
- A data driven tool to validate recommendations
© Copyright 2007, Orion Development Group