Process Improvement and Innovation
How to Create and Capitalize on Breakthrough Ideas
A Two-Day Seminar
To survive and thrive, your organization needs both continuous and breakthrough performance improvements. Learn how to generate and leverage both.
You Will Learn How To:
- Cut costs and cycle time immediately
- Evaluate the business return of process improvement alternatives
- Think outside the "process box"
- Devise innovative process designs based on customer needs
- Leverage process excellence to foster growth
- Deliver more value to current and future customers
Act Now! Enroll Your Key Leaders Today!
Who Should Attend:
- Process Owner or Manager
- Process, Workflow or Business Analyst
- Manager or director accountable for both operational performance and achieving strategic objectives
- Leader or member of a business process improvement or redesign team
The skills delivered in this seminar can be applied in manufacturing, service, health care and public sector organizations.
Process Change: Improvements for today's bottom line; Innovations for tomorrow's top line
Process and technology change projects often refer to the "As Is" or current state and the "To Be" or future state. For any process, there are two potential "To Be" states, the "Should Be" and the "Could Be."
"Should Be" performance is the optimal execution of the current process, i.e. the best possible cycle time, efficiency and customer satisfaction from the existing design. "Should Be" performance is the goal of continuous improvement efforts. "Could Be" performance delivers a dramatically higher level of operational results and strategic impact. It requires process innovation and redesign.
Process Improvement and Innovation will help you pursue both paths.
There are three enduring tests of a process change initiative. Did it:
- Deliver results customers care about?
- Advance bottom-line or strategic goals?
- Improve how we position our business in the marketplace?
In order to answer these questions positively, your organization must be able to do more than streamline operations: process innovation is essential. Innovation, when added to solid process improvement techniques, creates sustainable operational excellence, i.e. advantages in speed, value, quality or cost that are unique to your organization.
Create and Leverage Process Strengths
The tools and techniques of process innovation go beyond finding creative solutions to business process challenges; they provide context and direction so that your organization's investment in process change yields meaningful and lasting returns. To achieve breakthrough performance, your organization must:
- Evaluate process performance relative to current strategic goals
- Consider improvement alternatives in a strategic and customer-focused context
- Use cutting edge "Blue Ocean" and process leveraging techniques to generate ideas for breakthrough performance
- Clarify current customer priorities and explore the new value propositions that innovation enables
- Redesign processes for maximum customer/strategic impact
Gain The Skills You Need To Both Improve and Innovate Your Processes
The pursuit of process excellence should produce short-term and long-term benefits: Reduced costs and cycle times today; greater market share or range of services tomorrow. This hands-on seminar will arm you with a suite of tools and the knowledge you need to help your organization thrive via process improvement and innovation.
Act Now! Enroll Your Key Leaders Today!
Process Improvement and Innovation
- Innovation in Business
- Improvement vs. Innovation
- Strategy/Process/Innovation Synergy
- How Much Innovation Is the "Right" Amount?
- Process Mapping Overview
- Process Management Cycle
- Case Study- Accounts Payable Process
- Continuous Improvement Solutions
- Reengineering Solutions
- Process Improvement Strategies
- Reduce cycle time
- Eliminate non-value-added activities
- Reduce variation
- Root cause analysis
- Process Innovation Techniques
- Creative Thinking
- Brainstorming- Guidelines
- SCAMPER Technique- Workshop
- Six Hats Thinking
- Reengineering Technique- Five Max Method
- Putting Solutions in Place
- Leveraging Process Excellence
- Kano Model
- Process Extension
- Market Extension
- Enterprise Creation
- Process Proficiency Matrix
- Product Worksheet
- Defining Customer Value
- Value Analysis
- Value Curve
- Implementation
- Barriers to Innovation
- Roles and Responsibilities
- Change is Always Difficult
© Copyright 2011, Orion Development Group