Process Value Analysis
also known asMaking Processes Profitable
A Strategic Approach to Cost Reduction and Process Improvement
A Two-Day Seminar
Credits: 12 PDUs
“Differentiation depends instead on a firm’s ability to perform particular activities in unique ways that create buyer value.“
-- Michael Porter, Competitive Strategy Revisited
You Will Learn How To... Seminar Outline Who Should Attend
This seminar is approved for 13 PDU credits by the Project Management Institute (PMI). Registered Education Providers agree to abide by PMI-established operational and educational criteria, and are subject to random audits for quality assurance purposes.
Process Value Analysis: How to Reduce Costs and Increase Value
Business processes are the heart of your organization. They are the collections of activities that create value for your customers. According to strategy authority Michael Porter, these activities are the ultimate source of competitive advantage.
“There are just two types of competitive advantage...Cost advantage arises because a firm can cumulatively perform the discrete activities in a business more efficiently. Differentiation depend instead on a firm’s ability to perform particular activities in unique ways that create buyer value.”
Process Value Analysis enables you to pursue both paths.
Increasing Customer Value
The business process (or value chain) is the engine that produces value in the form of products or services a customer will pay for. Effective process improvement must begin with a thorough understanding of who the customer is and how he or she defines value, lest we create a more efficient system for “garbage in, garbage out”.
- Define and manage customer expectations
- Understand how value accumulates in your value chain
- Determine which process improvement investments will maximize the value produced
Increasing Process Efficiency
On average 20% of all manufacturing process costs and 30% of all service process costs are attributable to non-value-added activities. Process Value Analysis will help you find, quantify and eliminate those wasteful activities.
- Reduce costs without sacrificing customer satisfaction
- Establish an activity costing system to manage process costs
- Increase capacity by improving utilization of existing resources
Process Value Analysis is a valuable two-day investment for operations and financial professionals alike. Act now. Enroll a team of key leaders today.
You Will Learn How To...
- Dramatically reduce operational costs by optimizing value-added activities and eliminating non-value-added activities
- Explore customer expectations and define value from the customer’s perspective
- Identify which steps add value for the process customer...and those that don’t
- Determine which investments in process improvement will deliver the most “bang for the buck”
- Utilize activity/process analysis to assign costs
- Use Activity Costing to improve processes
- Manage company costs in terms of what you do (processes), not resources consumed
- Gain competitive advantage by reducing cycle time
- Develop better financial and non-financial performance measures
- Improve profits without sacrificing customer satisfaction
Who Should Attend...
- Director/Manager of Operations, Administration or Manufacturing
- Process Manager or Engineer
- CFO, Controller or Manager of Finance
- Director of Quality
- Member of a process improvement team
Seminar Outline
This practical, how-to-do-it seminar will arm you with the knowledge and tools you need to analyze the way your organization generates value and cost, to identify opportunities to reduce cost while maximizing value creation, and to implement management methods that will maximize the strategic, bottom-line impact of your company’s core processes.
Defining and Maximizing Customer Expectations
- Understanding who your customers are
- Who are your most important customers
- Identifying and prioritizing customer expectations
- Assessing performance vs. expectations
Looking for Value (and Non-Value) in Your Processes
- Which processes impact customers and key strategic objectives?
- Using tools to document your processes
- Identifying non-value-added activities
- Your processes: Assets or Liabilities?
Allocating Costs Across Cross-Functional Processes
- Allocating process costs across multiple functional cost centers
- Identifying the "true cost" of your processes
- Understanding the true costs of your products and services
Making Value-Based Decisions
- Prioritizing improvement initiatives
- Scrutinizing opportunities for incremental improvement, reengineering or other process-based strategies
© Copyright 2010, Orion Development Group